Privacy Policy

Effective Date: 17 July 2025 

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At Under the Wild Oak (“we,” “us,” or “our), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services. 

 

1. Information We Collect 

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We may collect the following types of information: 

• Personal Information: Your name, email address, phone number, event type and date, and other contact details you voluntarily provide when booking an event, subscribing to our newsletter, or filling out contact forms. 

• Booking Information: When you make a reservation or inquiry through our online booking platform, we collect the information you provide as part of that process. This may include event preferences, guest count, and special requests. 

• SMS & Email Communication Preferences: When you opt in, we collect your phone number and/or email to send updates, reminders, promotions, or important event details. 

• Automatically Collected Data: IP address, device type, browser type, referring website, and usage data collected through cookies and analytics tools. 

 

2. How We Use Your Information 

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Your information helps us: 

• Respond to inquiries and provide customer support 

• Process and manage bookings 

• Send event reminders, confirmations, and updates via email or SMS 

• Deliver newsletters, promotional offers, and special announcements (with your consent) 

• Improve our website, services, and user experience 

 

3. Newsletter Sign-Up Practices 

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If you subscribe to our email list, you’ll receive occasional newsletters about upcoming events, special offers, and venue updates. You may unsubscribe at any time using the link provided in each email. 

We never share or sell our mailing list. Your email address is securely stored and managed through a reputable email marketing platform. 

 

4. SMS Communication Opt-In 

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You may choose to opt in to receive SMS messages for: 

• Booking confirmations and reminders 

• Venue updates or schedule changes 

• Exclusive promotions or last-minute availability 

 

You must explicitly opt in via our website, booking form, or event confirmation process. Message and data rates may apply depending on your carrier. You may opt out of SMS messages at any time by replying “STOP.” 

 

5. Booking Platform Policy 

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Bookings may be handled directly on our website or through a third-party booking system. These platforms may collect personal data independently according to their own privacy policies. 

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We only partner with reputable platforms and ensure that your data is processed securely and used solely to facilitate your event. You’ll always know when you are leaving our site for a third-party system, and we encourage you to review their terms. 

 

6. Sharing Your Information 

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We do not sell or rent your information. We only share your data with: 

• Service providers and vendors who help us operate our website or booking system 

• Third-party platforms used for marketing emails or SMS 

• Legal authorities if required by law 

 

All third parties are required to keep your information confidential. 

 

7. Cookies and Analytics 

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We use cookies and similar technologies to: 

• Improve website functionality 

• Understand user behavior through analytics tools (like Google Analytics) 

• Remember preferences or previously submitted information 

 

You may disable cookies through your browser settings, although this may affect how our website functions. 

 

8. Your Rights & Choices 

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You have the right to: 

• Access the personal data we hold about you 

• Request corrections or deletion 

• Withdraw consent for marketing or SMS communications at any time 

 

To exercise your rights, email us at austin@underthewildoak.com 

 

9. Data Security 

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We use industry-standard methods to safeguard your personal information from unauthorized access or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection. 

 

10. Children’s Privacy 

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Our website and services are not intended for children under 18, and we do not knowingly collect personal information from children without parental consent. 

 

11. Updates to This Policy 

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We may update this Privacy Policy occasionally. Any changes will be posted on this page with the revised effective date. Continued use of the site after changes indicates your acceptance. 

 

12. Contact Us 

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If you have questions or concerns, please contact us at: austin@underthewildoak.com